Overview
We understand that, sometimes, plans change. If you can no longer make it to a classes, please email us
in advance at info@newerasolutionsacademy.com. We will work out modalities for you to join another session or another class.
We strive to maintain the highest standards of quality, and we ensure you get a 100% satisfaction or compensation guarantee.
Cancellations prior to the class
Just in case you are not able to join in class as it begins, we will be more than happy to profile you for another session.
Withdrawals from on-going class
If you don’t see the tremendous value you expected in our product, and you wish to withdraw within the first two hours, we will proceed with refunding 50% of the total amount paid – no questions asked. Please note that:
- All cancellation, rescheduling and substitution requests must be notified to us by email at info@newerasolutionsacademy.com
- You are not eligible for refunds, if you have accessed and downloaded the course material
- All refunds will be credited back to your account within 10-15 business days of the refund request
- Refunds or credits for rescheduling the training cannot be issued for non-attendance.
- If you do not notify in writing about your cancellation or reschedule, or do not attend the training, you would not be offered a refund, nor the option to reschedule.
Refunds
Once your refunds have been processed, we will send you an email to notify you that we have. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cancellation@newerasolutionsacademy.com.
Disclaimer
New Era Solutions Academy reserves the right to cancel or reschedule classes, events or sessions in the case of insufficient registrations, or if instructors cannot attend due to unforeseen circumstances. You are therefore advised to consult a New Era Solutions Academy support staff prior to making any travel arrangements that require in-person meeting. For more details.
Still Need help?
Contact us at info@newerasolutionsacademy.com for questions related to refunds.